Frequently Asked Questions

Everything you need to know about your gear and our service.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.

Do you offer a warranty on sports equipment?

Yes, all Ausom gear comes with a comprehensive 12-month warranty covering manufacturing defects to ensure you can perform at your best.

What is your return policy for apparel?

We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as athletic fits may vary between collections.

Are your products suitable for professional athletes?

Absolutely. Ausom products are engineered with high-performance materials tested by professionals to withstand intense training and competitive environments.

Can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.