Returns & Exchanges

At Ausom, we stand behind our high-performance gear and offer a 30-day window for returns or exchanges to ensure you are fully satisfied with your purchase. Items must be in their original, unused condition with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your sports gear in its original packaging and include the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the condition of the returned equipment, we will process your refund or ship your new exchange within 5-7 business days.